How Groupon Works
Frequently Asked Questions (FAQs)
Purchasing Groupon Vouchers
Q: Can I buy a Groupon voucher with confidence?
A: Yes you can. Your credit card details are transmitted by SSL directly to a secure electronic vault. We don't store your credit card number on our servers or anywhere else.
Q: What happens after I purchase?
A: Within a few minutes you'll receive an email confirming that your transaction has completed. When the discount reaches the minimum number of buyers, you will receive another email indicating that the discount is on.
Q: When can I use my voucher after purchase?
A: Vouchers will be available for redemption within 24 to 48 hours after the discount ends. We'll email you to notify you when that happens, too!
Q: Why does it take 24-48 hours for me to get my voucher after the discount ends?
A: After the discount ends, we'll need to make necessary arrangements with the retailer to prepare them in welcoming you. ;) Rest assured that we’ll do whatever it takes to speed up on releasing your voucher(s) so that you can start enjoying them quick!
Q: What if I buy as a gift?
A: When you buy a voucher as a gift, as soon as the deal reaches the minimum number of buyers, you will be able to see it under 'My Groupons'. Gifts will be marked as gifts, and you will be able to either email the voucher to your friend or print it out & put it in a pretty envelope!
Q: What happens if the discount doesn't reach its minimum number of buyers?
A: If the deal does not reach the minimum number of buyer after time runs out, you will be refunded the full amount you paid within 14 working days.
Using Groupon Vouchers
Q: I've gotten my Groupon voucher! How do I use it?
A: Easy. You print it out, bring it to the retail outlet and redeem it.
Q: Do I have to use my Groupon voucher immediately after purchase?
A: Nope. All Groupon vouchers have an expiration date with lots of time for you to redeem them. Please refer to the individual vouchers for expiry date and terms & conditions.
Q: What if I photocopy my Groupon voucher and circulate it?
A: Each Groupon voucher comes with only one unique voucher code. Once that number is redeemed, it is not valid anymore.
Q: The Groupon voucher carries my name. Are my Groupon vouchers transferrable?
A: No. Groupon vouchers are generally not transferrable. Retailers have the right to check and disallow the redemption of the voucher if the voucher is redeemed by a different person.
Other Related FAQs
Q: I'm a business owner and I love new customers. How do I get featured on Groupon?
A: Fill up this form and we'll get back to you!